Please note: All cancellations or refund requests must be made in writing to the office.

House League Registration:
All refund requests must be submitted in writing to the office and are subject to a $50 administrative fee. All refunds will be issued to the adult/guardian named on the online registration system unless paid by a 3rd party. No refunds will be given after the Opening Weekend except under the following circumstances:

Should the player suffer a season-ending injury (not related to OMSC program), once we have received a doctors certificate and all equipment has been returned, a pro-rated refund may be issued at the Board’s discretion, based on the date of the doctor’s note/return of the equipment or date of request, whichever is later.
Please note – where the injury is soccer related, no refund can be provided as this would cause the insurance coverage to be negated. Such requests will be dealt with on a case-by-case basis.

No refund will be issued for House League registrations, after May 1 for Outdoor season and after October 12 for indoor season.

Travel Team Program:
All refund requests must be submitted in writing to the office and are subject to a $50 administrative fee.

The request must be made within 4 weeks (28 days) of the last instalment date. 4 weeks after each instalment, a refund is no longer possible. Players who leave of their own volition from a Rep Team after the 4 weeks will not be allowed to play in the Rep program for the duration of the season. If space permits on House League and the player wishes to play, they can be assigned to a House League team at the Club’s discretion at no additional cost.

This policy is not applicable to Travel Team, Team fees.

Participants will not be eligible to recover their competitive registration fees if requests are made beyond the 4-week cut-off date, except under the following circumstances:

Should the player suffer a season-ending injury (not related to OMSC program), once we have received a doctor’s certificate and all equipment have been returned, a pro-rated refund may be issued at the discretion of the Board, based on the date of the doctors note/return of equipment or date of request, whichever is later. Please note – where the injury is soccer-related, no refund can be provided as this would cause the insurance coverage to be negated.

Such requests will be dealt with on a case-by-case basis.

All refunds will be issued to the adult/guardian named on the online registration system unless paid by a third party. In the case of a third party payment, the refund will be refunded to the third party.

Facility Rentals:
Cancellations made 10 or more calendar days before the scheduled booking date will be eligible for a full refund of the deposit paid, minus any administrative fees that may be incurred during the refund process.

Cancellations made within 10 calendar days of the scheduled booking will result in the forfeiture of the entire deposit, without exception. This forfeiture serves as a liquidated damages provision to compensate Storm FC for the loss of the reserved time and potential inability to re-book the facility on short notice.

Cancellations must be made in writing, either via e-mail or in-person at our facility. The date of cancellation will be determined based on when the written notice is received by Storm FC.

For eligible cancellations, refunds will be processed within 14 business days of receiving a cancellation notice. Refunds will be returned via cheque payment unless otherwise specified by the customer and approved by Storm FC. Any administrative fees associated with processing the refund will be deducted from the total refunded amount.

In the event that Storm FC is unable to provide the reserved services due to unforeseen circumstances, including but not limited to acts of nature, government restrictions, pandemics, or other force majeure events, we reserve the right to cancel the booking.
Under such circumstances, a full refund of the deposit will be issued to the customer, and no cancellation fee will apply.

Any requests to amend the booking, such as rescheduling or changes in facility usage, must be submitted at least 10 days prior to the reserved date. Requests made within 10 days of the booking date may not be accommodated and could result in forfeiture of the deposit, at the sole discretion of the Storm FC.

Approval of rescheduling is subject to facility availability and operational considerations.

If the customer fails to show up on the day of the booking without providing written notice of cancellation, this will be treated as a cancellation within the 10-day window, and the entire deposit will be forfeited.